Privacy policy

1. What data we collect

We collect only what running a shop requires. When you order: your name, delivery address, email address and the details of what you bought. When you email us: your address and whatever you choose to tell us. When you subscribe to our newsletter: your email address. Payment details are entered directly with our payment providers and never touch our systems.

Your shopping cart is stored locally in your own browser, not on our servers — we don't see what's in it until you place an order.

2. Why we use it

We process your data to fulfil your orders (performance of a contract), to handle returns, refunds and warranty claims (contract and legal obligation), to keep the accounting records the law requires us to keep (legal obligation), to answer your messages (legitimate interest), and to send the newsletter — only if you asked for it, and every issue includes an unsubscribe link (consent).

We don't sell your data, we don't build advertising profiles, and we don't send marketing you didn't sign up for.

3. Who we share it with

Like every online shop, we rely on a small set of processors who handle data on our instructions: payment service providers (to take your payment securely), shipping and fulfilment partners (who need your name and address to deliver your order), our hosting provider (who runs this website), and an email provider (to send order confirmations and, if subscribed, the newsletter). Each is bound by a data processing agreement, and we share the minimum each needs to do its job. Where a processor operates outside the EEA, transfers are protected by appropriate safeguards such as standard contractual clauses.

4. Cookies

We keep this minimal. Your cart and your cookie choice live in your browser's local storage; nothing else is stored without your consent. Analytics and marketing cookies only run if you opt in through the consent banner, and you can change or withdraw that choice at any time via the “Cookie settings” link in the footer. The full list of what we store — and for how long — is in our cookie policy at /cookie-policy.

5. How long we keep data

Order data is kept for as long as tax and accounting law requires, then deleted. Correspondence is kept while your question or claim is open and for a reasonable period afterwards. Newsletter addresses are kept until you unsubscribe. We don't keep data 'just in case'.

6. Your rights under the GDPR

You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to its processing, to receive it in a portable format, and to withdraw any consent at any time without affecting past processing. Exercising any of these is free: email us and we'll respond within one month. You also have the right to lodge a complaint with your local data protection supervisory authority.

7. Contact

Variantai, MB, Basanavičiaus g. 20, LT-03224 Vilnius, Lithuania (legal entity code 306133252), trading as Racket Club, is the data controller for the processing described here. For anything privacy-related — questions, requests, complaints — email hello@racketclub.shop and we'll take it from there.